SMS Terms of Service

Program Overview

Appliance ER offers SMS text messaging services from +1 206-800-3838 to provide you with appointment confirmations, technician arrival notifications, service updates, reminders, and customer care related to your appliance repair services. No marketing messages. This is a recurring message program.

Message frequency varies depending on your service activity.

Program Name: Appliance ER Service Notifications
SMS Number: +1 206-800-3838

Consent to Receive Messages

By providing your mobile phone number and checking the SMS consent box on our booking form, you expressly consent to receive automated and/or manual text messages from Appliance ER at the phone number you provided, including appointment confirmations, technician arrival notifications, service updates, reminders, and customer care. No marketing messages. Consent is not a condition of purchase or service. You may opt out at any time.

Message Types & Frequency

You may receive the following types of messages:

• Appointment confirmation messages
• Appointment reminder messages (typically 24 hours before scheduled service)
• Technician arrival notifications
• Service updates and completion notifications
• Customer care messages

Message frequency varies based on your service appointments. You may receive up to 5 messages per scheduled appointment.

How to Opt Out (STOP)

You can cancel the SMS service at any time. Just text STOP to +1 206-800-3838 (the number from which you received messages). You can also opt out by:

• Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message from +1 206-800-3838
• Contacting us at +1 253-507-2800

After you send the message STOP to +1 206-800-3838, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

Help & Support (HELP)

If you are experiencing issues with the messaging program, you can reply with the keyword HELP to +1 206-800-3838 for more assistance, or you can get help directly at +1 253-507-2800.

For assistance with SMS messages:

• Reply HELP or INFO to any text message from +1 206-800-3838
• Call us at +1 253-507-2800 during business hours

Message & Data Rates

Message and data rates may apply based on your mobile carrier's plan. Please contact your wireless provider for details about your messaging plan. Appliance ER does not charge for text messages, but your carrier's standard rates apply.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Our SMS service is available on major U.S. carriers including:

AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and other carriers.

T-Mobile is not liable for delayed or undelivered messages.

Privacy & Data Protection

Your mobile phone number and message data are protected under our Privacy Policy. We will not share your phone number with third parties for marketing or promotional purposes without your explicit permission. Your information is used solely to provide you with service-related notifications.

We do not share SMS opt-in data or phone numbers with third parties for marketing purposes.

Consent to receive SMS messages is not a condition of purchase. Carrier message and data rates may apply.

For more information, please review our Privacy Policy.

Changes to Terms

We reserve the right to modify these SMS Terms of Service at any time. Changes will be effective immediately upon posting. Your continued consent to receive messages after changes are posted constitutes acceptance of the modified terms.

Disclaimer

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages related to your service appointments. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Contact Information

Appliance ER (AARG LLC)
12208 SE 293rd St
Auburn, WA 98092
Phone: +1 253-507-2800
Toll Free: +1 888-777-1022
SMS: +1 206-800-3838

For questions about our SMS program, please contact us during business hours:
Mon-Fri: 8:00 AM - 6:00 PM | Sat: 8:00 AM - 2:00 PM (Pacific Time)