Privacy Policy
Last Updated: November 14, 2025
Introduction
Appliance ER ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our SMS notification program.
Information We Collect
Personal Information
When you book a service or contact us, we may collect:
- Name and contact information (email address, phone number, mailing address)
- Service address and location details
- Appliance information and service details
- Payment information (processed securely through third-party payment processors)
- Communication preferences, including SMS consent
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our appliance repair services
- Process and fulfill service appointments
- Send appointment confirmations, reminders, and service updates via SMS and email
- Communicate with you about your service requests
- Process payments and prevent fraud
- Respond to your inquiries and provide customer support
- Improve our website and user experience
- Comply with legal obligations
SMS Communications
If you consent to receive SMS messages from Appliance ER at +1 206-800-3838, you may receive messages related to appointment confirmations, technician arrival notifications, service updates, reminders, and customer care. No marketing messages.
SMS opt-in consent and phone numbers collected for SMS communication will not be shared with any third parties or affiliates for marketing purposes.
You can opt out of SMS at any time by replying STOP. You can reply HELP for assistance.
- We will use your mobile phone number only to send service-related notifications
- We will not share your phone number with third parties for marketing purposes
- You can opt out at any time by replying STOP to any message from +1 206-800-3838
- You can get help by replying HELP to any message from +1 206-800-3838 or calling +1 253-507-2800
- Message and data rates may apply based on your carrier's plan
- Message frequency varies based on your service appointments
SMS Program Details
Our SMS program is a recurring message service that sends appointment confirmations, technician arrival notifications, service updates, reminders, and customer care messages from +1 206-800-3838. No marketing messages. You may receive up to 5 messages per scheduled appointment. Consent to receive SMS messages is not a condition of purchase or service.
How to Manage SMS Preferences
To opt out: Reply STOP, STOPALL, UNSUBSCRIBE,CANCEL, END, or QUIT to any text message from +1 206-800-3838. You will receive a confirmation message, and no further messages will be sent unless you opt in again.
For help: Reply HELP or INFO to any text message from +1 206-800-3838, or contact us at +1 253-507-2800 during business hours.
For complete SMS terms and conditions, see our SMS Terms of Service.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Mobile & SMS Data
We do not share, sell, rent, or trade mobile phone numbers or SMS opt-in data with third parties for their own marketing or promotional purposes under any circumstances. Mobile opt-in consent is collected solely to deliver service-related notifications from Appliance ER.
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing services
- SMS messaging platforms (e.g., Twilio) — solely to deliver messages you have consented to receive
- Website hosting and analytics services
- Customer relationship management tools
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for business and legal compliance purposes.
Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of SMS communications by replying STOP
- Opt out of marketing emails by clicking the unsubscribe link
To exercise these rights, please contact us at +1 253-507-2800.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Appliance ER (AARG LLC)
12208 SE 293rd St
Auburn, WA 98092
Phone: +1 253-507-2800
Toll Free: +1 888-777-1022
Available during business hours:
Mon-Fri: 8:00 AM - 6:00 PM | Sat: 8:00 AM - 2:00 PM (Pacific Time)